The student will learn key skills required to be an effective customer service specialist. These skills include communication, interpersonal, active listening, empathy, patience, critical thinking, and conflict resolution. Real-world role-playing activities.

 

Customer Service Skills and Concepts……………………………………… 10 hours / $100

Microsoft Word ……………………………………………….……………….. 3 hours / $25

Microsoft Excel …………………………………………………………………. 3 hours / $25

Total cost ……………………………………………………………………. 16 hours / $150

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Classes:

Online or classroom

Start dates/ times:

On-going weekly

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Job Placement Assistance

Resume

Job leads including remote, work-from-home positions

Telephone interviewing tips